Privacy Policy

1.1 Introduction and Purpose

Cadenza Healthcare (“Cadenza”, “Company”, “we”, “our”, “us”) respects the confidentiality and privacy of business visitors and representatives who access this website, communicate with us, or submit information for the purpose of evaluating a business relationship. This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, retain, and protect information obtained through this website and related communication channels. This website is intended strictly for business-to-business (B2B) engagement. We do not offer direct-to-consumer sales through this website.

This Policy is drafted to align with widely recognized data protection principles and, where relevant, may be read in conjunction with privacy frameworks applicable in certain jurisdictions. However, the governing law and enforcement forum for all disputes relating to this Policy shall remain India, with exclusive jurisdiction in the competent courts of Daman, India.

1.2 Definitions and Interpretation

For purposes of this Policy: (a) “Personal Data” means information relating to an identified or identifiable individual, such as a business representative; (b) “Business Information” means information relating to a company, project, or commercial intent; (c) “Confidential Information” includes information that a reasonable person would consider confidential in the context of private label manufacturing, formulation development, regulatory alignment, packaging architecture, supply chain coordination, and commercial terms; and (d) “Processing” includes collection, recording, structuring, storage, use, disclosure, transfer, restriction, erasure, and destruction. Headings are for convenience only and do not limit scope. References to “including” mean “including without limitation.”

1.3 Scope of This Policy

This Policy applies to information collected through: (a) website browsing activity and technical logs; (b) any “Contact”, “Project Qualification”, “Request Technical Sheet”, “Request MOQ & Pricing”, or similar inquiry mechanisms; (c) email communications initiated via this website; and (d) pre-contract interactions connected to evaluating a manufacturing or development engagement. This Policy does not govern data collected offline or under a separate executed contract, except where such contract expressly incorporates this Policy by reference.

1.4 Information We Collect

1.4.1 Information You Provide Voluntarily

When you submit inquiries or communicate with us, we may collect information such as your name, business email address, phone number, designation, company name, country/market focus, product category interest, projected volumes, launch timelines, packaging preferences, regulatory goals, and other details you choose to provide. The submission of information is voluntary; however, if you choose not to provide certain information, we may be unable to evaluate your request or respond effectively.

1.4.2 Information Collected Automatically

When you visit this website, certain technical information may be collected automatically, including IP address, device identifiers, browser type and version, operating system information, referrer URLs, pages viewed, timestamp data, approximate location derived from IP, and diagnostic logs. This technical data is processed for legitimate purposes such as website security, fraud prevention, system integrity, debugging, and performance optimization.

1.4.3 Sensitive Information

We do not request sensitive categories of personal data (such as health, biometric, or similar data) for website purposes. If any sensitive data is submitted inadvertently, we may delete it where feasible and legally permissible.

1.5 Purposes for Which We Use Information

We process information for legitimate business purposes, including: (a) responding to inquiries and scheduling consultations; (b) assessing feasibility of manufacturing and development requests; (c) evaluating regulatory and export alignment at a preliminary level; (d) maintaining internal records to prevent fraud and protect operational integrity; (e) maintaining security logs and investigating suspicious activity; (f) improving the structure, content, and performance of our website; and (g) preserving records for legal risk management, including defending claims or enforcing intellectual property rights.

We do not sell your personal data. We do not rent or trade inquiry data. We do not permit third parties to use inquiry data for their own marketing purposes.

1.6 Legal Basis and Legitimate Interests

Where required by applicable privacy principles, we process information on the basis of legitimate business interests in maintaining secure communications, evaluating B2B engagements, and protecting our legal rights. Where processing is necessary to take steps toward entering a contract (for example, evaluating project qualification prior to a proposal), processing is performed for that pre-contract purpose. Where consent is required by local law (such as certain cookie deployments), consent mechanisms will be implemented, and you may withdraw consent by adjusting settings (see Cookie Policy).

1.7 Sharing and Disclosure

We may share information only as reasonably necessary for legitimate purposes, including: (a) with authorized internal personnel on a need-to-know basis; (b) with professional advisors such as legal counsel or auditors under confidentiality obligations; (c) with service providers who support website hosting, email delivery, CRM, or security monitoring under contractual safeguards; and (d) where disclosure is required by law, court order, or competent governmental authority. We do not disclose your inquiry details to third parties for resale or unrelated marketing.

1.8 International Transfers

Cadenza Healthcare is located in India. Information may be processed in India and accessed from other jurisdictions in the course of legitimate business communications. Where cross-border transfers occur, Cadenza will implement commercially reasonable safeguards appropriate to the context and risk profile. Notwithstanding safeguards, you acknowledge that cross-border transfers may be subject to the laws of multiple jurisdictions and that Cadenza’s legal compliance obligations may differ across markets.

1.9 Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including responding to inquiries, maintaining operational security, and preserving records for legal defense and risk management. Retention may be extended where disputes are anticipated, where regulatory inquiries arise, or where record preservation is reasonably required to protect intellectual property rights, prevent fraud, or comply with lawful requests. When information is no longer required, we take commercially reasonable steps to delete or securely dispose of it, subject to technical constraints and legal obligations.

1.10 Security Measures

Cadenza implements commercially reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, restricted internal visibility of sensitive submissions, password and authentication controls, monitoring for suspicious activity, and secure storage practices. However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure. You acknowledge that internet communications carry inherent risks.

1.11 Your Rights and Requests

Depending on applicable law and context, you may request access to, correction of, or deletion of certain information you submitted to us. We may require verification of identity and authority to act on behalf of an entity before responding. We reserve the right to refuse requests where legally permitted, including where compliance would conflict with record-retention obligations, legal defense requirements, or the rights of others.

1.12 No Medical/Consumer Profiling

This website is intended for B2B engagement in cosmetic manufacturing and development. We do not use inquiry data for consumer profiling, and we do not operate targeted consumer advertising based on sensitive consumer attributes. Any analytics used is intended for site performance and security purposes.

1.13 Limitation of Liability

To the maximum extent permitted by law, Cadenza shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to information processing, including loss of profits, business interruption, loss of opportunity, reputational harm, or regulatory consequences. Cadenza’s aggregate liability relating to this Policy shall be limited as provided in the Terms of Use, except where liability cannot be limited under applicable law (such as fraud or willful misconduct where prohibited).

1.14 Governing Law and Jurisdiction

This Policy is governed by the laws of India. The competent courts located in Daman, India shall have exclusive jurisdiction over disputes arising out of or relating to this Policy. No arbitration applies.